FAQ

Shipping is calculated depending on the destination country. The current costs are:

US: $5.95

Canada: $7.95

UK & Europe: $6.95

Rest of World: $8.95

Additionally, we offer Free Worldwide Shipping for all orders over $150!

Yes, we offer free worldwide shipping for orders over $150.

We ship from two fulfilment centres to ensure that your order reaches you as quickly as possible – St Petersburg, Florida and Amsterdam, Netherlands.

Your order will be shipped from the fulfilment centre closest to the delivery address to minimize shipping times e.g. all orders to the USA and Canada will ship from Florida, and orders to the UK, Ireland and rest of Europe will ship from Amsterdam.

USA: 2-5 business days

UK & Europe: 5-7 business days

Canada: 5-10 business days

Australia, New Zealand: 5-20 business days

Rest of World: 8-20 business days

Each order is handpicked and undergoes a quality control inspection before leaving us. We always try to complete this within 1 business day, but it can take up to 3 business days during busy times. This is in addition to the shipping times above.

Once an order has left our warehouse it is in the hands of the carrier. The majority of orders are delivered within the timescales above, but unfortunately they are not guaranteed. No amendments can be made once an order has left us, so please contact us as soon as possible after ordering if you need to make any changes.

Due to us shipping orders globally, we work with a number of logistics partners.

USA: All orders are shipped with USPS

Canada: All orders are shipped with UPS

UK, Europe, Rest of World: All orders are shipped with our global logistics partner, Landmark Global. Once the order arrives in the destination country, it will be delivered by the domestic mail carrier in that country on the equivalent of a First Class service.

Yes, during checkout, you have the option to enter a different shipping address from your billing address. This is particularly useful for sending gifts to friends or family.

Tracking information is available for all orders delivered to the US, Canada, UK and around 36 other countries.

Tracking details will be sent to you by email as soon as it’s available. No tracking information will be available until the package has cleared customs in the destination country.

Yes! We hope that you and your loved one are satisfied with your purchase, however if you would like to return an item for any reason, you can do so for a full refund within 30 days of purchase by emailing help@bijoukeepsakes.com with your order number and reason for return.

All items must be returned unused and unworn and in their original packaging. Your refund will be completed within 7 working days from us receiving the item(s) in satisfactory condition.

Any personalized items cannot be returned unless they are faulty or damaged on arrival.

Please contact us by emailing help@bijoukeepsakes.com, including your order number, reason for return and photos of any damaged or faulty items. Please also include your name and phone number so that one of the team can call you if required.

We will contact you with our returns instructions, and will refund your payment back to the original payment method within 7 working days of receiving the item(s) in satisfactory condition.

Return shipping costs are the responsibility of the customer unless the return is due to a manufacturing defect or error on our part.

Once we receive your returned item in satisfactory condition, please allow 3-5 business days for our team to process the return and issue a refund.

We don’t currently offer exchanges so your return will be refunded to your original payment method, however you are free to purchase a replacement item yourself from our website.

All items are checked for quality control purposes before leaving us, however sometimes our couriers aren’t so careful. If an item arrives and is damaged or faulty, please let us know as soon as possible by emailing help@bijoukeepsakes.com with your order number and photos of the damage.

Any damaged items must be reported within 7 days of delivery.

We accept all major credit cards (Visa, MasterCard, American Express, Discover & JCB), as well as Apple Pay and Google Pay.

Yes, all payments and customer details are stored using bank-level encryption, and all connections are secured using a 256-bit SSL certificate.

We never store your card details on our servers. You will have the option to save your details during checkout, but these are sent directly to our payment-provider and stored securely on their system, and can never be accessed by us.

Absolutely! The Express Checkout option will show on both product pages and during checkout when browsing on a supported device.

Once an order has been placed, it enters processing usually within 24 hours. If you need to make any changes, please contact us immediately and we’ll do our best to help.

Yes, we offer custom design services for certain products. Please contact our customer service team to discuss your customization needs and to receive a quote.

There is no additional charge for products which support personalization.

We offer engraving services for select jewelry pieces, allowing you to add meaningful messages, initials, or dates to your chosen item. The available engraving options are specified on each product page.

Unfortunately, we do not offer a preview feature at this time for engraved items.

To ensure the longevity of your jewelry, we recommend avoiding exposure to harsh chemicals, perfumes, and lotions.

Clean your jewelry regularly with a soft cloth and store it in a dry, air-tight container when not in use.

While some of our jewelry pieces are water-resistant, prolonged exposure to water or moisture can cause damage.

We recommend removing your jewelry before swimming, showering, or participating in water-related activities.

At this time, we do not offer professional jewelry cleaning services. However, we provide tips and guidance on how to safely clean and maintain your jewelry at home.

You can contact our customer service team via email at hello@bijoukeepsakes.com or by filling out the contact form on our website.

We strive to respond to all inquiries within 24 hours during regular business hours.

Our customer service team is available Monday through Friday from 9:00 AM to 5:00 PM (EST). Any inquiries received outside of these hours will be addressed promptly the following business day.

We aim to respond to all customer inquiries within 24 hours during regular business hours. However, response times may vary depending on the volume of inquiries received.

Yes, we offer a special discount for first-time customers!

Sign up for our newsletter to receive exclusive offers and promotions, including a discount on your first order.

To stay updated on our latest promotions and sales, we recommend subscribing to our newsletter and following us on social media. We regularly announce special offers and discounts through these channels.

We may be able to offer special discounts for bulk orders or corporate gifting. Please contact us to discuss your specific requirements and to receive a personalized quote.